Frequently asked questions

[DRAFT — fill in real numbers/policies where marked, everything else is ready to go.]

How long does shipping take?

[DRAFT — e.g. "Orders ship within 1–2 business days and typically arrive within X–X business days across Australia."]

Is shipping free?

Orders over $99 ship free. Orders under that have a flat shipping fee of [DRAFT — add amount] calculated at checkout.

What do the grades (Near Mint, B Grade, C Grade) mean?

Every ball is cleaned and hand-inspected before it's sorted into one of three grades. See the full Grading Guide for details on each.

Can I return balls if I'm not happy?

[DRAFT — add your real returns policy here, e.g. return window, condition requirements, who pays return shipping.]

Are these balls actually safe to play with?

Yes — every ball is inspected individually. We don't ship anything cracked, cut, waterlogged, or out of round, regardless of grade.

What payment methods do you accept?

[DRAFT — e.g. "All major credit and debit cards via Square's secure checkout."]

Do you ship Australia-wide?

Yes, we ship across all of Australia from our base in Sydney. [DRAFT — note any exceptions, e.g. remote areas taking longer.]

Can I buy in bulk for my club or golf day?

[DRAFT — e.g. "Yes — check out our bulk mixes, or contact us directly for larger custom orders."]