Shipping
[DRAFT — fill in your real details:]
- Orders are processed and shipped within [X] business days
- Delivery typically takes [X–X] business days across Australia
- Free shipping on orders over $99; a flat rate of $[X] applies below that
- We ship via [carrier name] with tracking provided by email
Returns
[DRAFT — fill in your real returns policy:]
- Returns accepted within [X] days of delivery if [conditions — e.g. unopened, not as described]
- Contact us at [email] before sending anything back
- Who pays return postage: [you / the customer, under what circumstances]
- Refunds are processed within [X] business days of the return being received
Damaged or incorrect orders
If something arrives damaged or isn't what you ordered, contact us at [email] with your order number and photos — we'll sort it out.